Right of Withdrawal

1. Right of Withdrawal

As a consumer, you have the right to withdraw from your subscription contract with EssNetz GmbH within 14 days without giving any reason.

Withdrawal Period

  • The withdrawal period is 14 days from the date of contract conclusion (subscription start date).

How to Exercise Your Right of Withdrawal

To withdraw from the contract, you must send a clear written statement (e.g., by email or letter) informing us of your decision to withdraw.

📧 Withdrawal Contact:
EssNetz GmbH
Koblenzer Straße 85, 56218 Mülheim-Kärlich, Germany
Email: support@essnetz.de

You may use the sample withdrawal form provided at the end of this policy, but it is not mandatory.

Consequences of Withdrawal

If you withdraw from the contract within the 14-day period:

  • We will refund all payments received from you, including subscription fees, except for meals already consumed or prepared for delivery.
  • The refund will be processed within 14 days from the date we receive your withdrawal request.
  • The refund will be issued using the same payment method you used for the initial transaction, unless agreed otherwise.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

  1. If the withdrawal is made after the 14-day period.
  2. If meals have already been delivered and consumed.
  3. If a meal is prepared specifically for delivery before the withdrawal request is submitted.

📌 Sample Withdrawal Form

(Only fill this out and send it if you wish to withdraw from the contract)

To: EssNetz GmbH, Koblenzer Straße 85, 56218 Mülheim-Kärlich, Germany
📧 Email: support@essnetz.de

I hereby withdraw from my contract with EssNetz GmbH.

  • Name:
  • Address:
  • Email used for subscription:
  • Date of subscription:
  • Date of withdrawal request:

📍 Signature (if sent by mail):