EssNetz GmbH – GDPR Data Protection Policy
1. Introduction
At EssNetz GmbH (“EssNetz,” “we,” “us,” or “our”), we are committed to protecting your privacy and securing your personal data. This Data Protection Policy explains how we collect, store, and process your personal data in compliance with the General Data Protection Regulation (GDPR) and outlines your rights regarding your data.
2. What Data We Collect
EssNetz collects and processes the following categories of personal data:
Personal Information: Name, address, email address, phone number, and payment details.
Usage Data: Information about how you use our website and services (e.g., pages visited, subscription plan, meal preferences).
Technical Data: IP addresses, browser type, device details, and cookies to enhance user experience and for website analytics.
Transaction Data: Payment details, order history, and invoices to process payments and provide services.
3. How We Collect Data
We collect your personal data through:
Direct interactions: When you register, subscribe to our services, make purchases, or contact customer support.
Automated technologies: Cookies and similar tracking technologies collect browsing behavior and website usage data.
Third-party services: Payment processors and delivery providers assisting in service fulfillment.
4. How We Store and Process Data
Storage: All personal data is securely stored on servers located within the European Union (EU). We use encryption, firewalls, and security measures to safeguard your information.
Processing: Your data is processed to fulfill your subscription, manage orders, process payments, and improve service quality.
Data Retention: We retain your personal data only as long as necessary to meet contractual and legal requirements. Once data is no longer required, it is securely deleted or anonymized.
5. Data Sharing
EssNetz does not sell, rent, or share your personal data with third parties for marketing purposes. We only share your data with:
Service Providers: Delivery partners, meal suppliers, and payment processors to ensure service fulfillment.
Legal Authorities: When legally required, such as for fraud prevention or security measures.
6. Cookies
Our website uses cookies to:
Enhance user experience by remembering preferences.
Store login details and meal selections for convenience.
Analyze traffic and user behavior using third-party tools (e.g., Google Analytics).
Managing Cookies: You can disable cookies in your browser settings, but this may impact website functionality.
7. Your Rights Under GDPR
As a user, you have the following rights under the General Data Protection Regulation (GDPR):
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) Request deletion of your data under certain conditions (e.g., if no longer necessary).
Right to Restrict Processing: Request limitations on how your data is processed in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to direct marketing or data processing based on legitimate interests.
Right to Withdraw Consent: If processing is based on consent, withdraw consent at any time.
8. How to Exercise Your Rights
To exercise your GDPR rights, contact us at:
Email: legal@essnetz.de
Address: EssNetz GmbH, Koblenzer Straße 85, 56218 Mülheim-Kärlich, Germany
We will process your request within 30 days as required by GDPR regulations.
9. Data Security
EssNetz employs strict technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:
Secure server connections (SSL encryption).
Access control measures to restrict unauthorized data access.
Regular security audits and system monitoring.
10. Changes to This Privacy Policy
EssNetz reserves the right to update this Data Protection Policy. If significant changes are made, we will notify you via email or a website notice.
Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Information
For questions or concerns about this Privacy Policy or data protection practices, contact our Data Protection Officer (DPO):
Email: legal@essnetz.de
Address: EssNetz GmbH, Koblenzer Straße 85, 56218 Mülheim-Kärlich, Germany