Essnetz \u2013 Contact & FAQ<\/title>\n<style>\n \/* Scoped variables + base so we don't fight your theme *\/\n .essnetz-help{\n --bg:#f8fafc; --card:#ffffff; --text:#0f172a; --muted:#475569; --line:#e5e7eb;\n --brand:#111827; --brand-hover:#0b1220; --radius:18px;\n --shadow:0 1px 1px rgba(0,0,0,.04), 0 12px 24px rgba(0,0,0,.06);\n --ring:rgba(17,24,39,.08); --accent:#cbd5e1;\n color:var(--text); background:var(--bg);\n max-width:1160px; margin-inline:auto; padding:28px 18px;\n display:grid; grid-template-columns:1fr; gap:18px;\n font:16px\/1.6 system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial;\n }\n @media (min-width:1100px){ .essnetz-help{ grid-template-columns:260px 1fr; } }\n .essnetz-help *{ box-sizing:border-box }\n .essnetz-help a{ color:var(--brand); text-decoration:none }\n .essnetz-help a:hover{ text-decoration:underline }\n\n \/* Local nav *\/\n .essnetz-help nav.local{ position:sticky; top:14px; align-self:start;\n background:var(--card); border:1px solid var(--line); border-radius:14px;\n box-shadow:var(--shadow); padding:12px }\n .essnetz-help nav.local h3{ margin:0 0 8px; font-size:14px; text-transform:uppercase; letter-spacing:.08em; color:#64748b }\n .essnetz-help nav.local ul{ list-style:none; margin:0; padding:0; display:grid; gap:6px }\n .essnetz-help nav.local a{ display:block; padding:8px 10px; border-radius:10px; color:#0f172a }\n .essnetz-help nav.local a:hover{ background:#eef2f7 }\n\n \/* Headings *\/\n .essnetz-help .page-head{ margin-bottom:6px }\n .essnetz-help h1{ font-size:clamp(28px,4vw,40px); letter-spacing:-.01em; margin:0 }\n .essnetz-help .lead{ color:var(--muted); margin:6px 0 0 }\n .essnetz-help h2{ font-size:clamp(22px,3vw,28px); margin:0 0 10px }\n\n \/* Delivery banner *\/\n .essnetz-help .banner{ background:var(--card); border:1px solid var(--line); border-radius:var(--radius);\n box-shadow:var(--shadow); padding:14px; margin:12px 0 }\n .essnetz-help .banner .row{ display:flex; gap:10px; align-items:flex-start }\n\n \/* CF7 waitlist in banner (inline on desktop; stacked on mobile) *\/\n .essnetz-help .waitlist-form.wpcf7 form{ margin-top:8px; display:flex; gap:8px; align-items:center; flex-wrap:wrap }\n .essnetz-help .waitlist-form.wpcf7 form p{ margin:0 } \/* CF7 wraps fields in <p> *\/\n .essnetz-help .waitlist-form .wpcf7-form-control:not(.wpcf7-submit){\n width:260px; max-width:100%;\n border:1px solid var(--line); border-radius:12px; padding:9px 12px; font-size:14px; background:#fff;\n box-shadow:0 0 0 0 var(--ring)\n }\n .essnetz-help .waitlist-form .wpcf7-form-control:not(.wpcf7-submit):focus{ outline:none; box-shadow:0 0 0 6px var(--ring) }\n .essnetz-help .waitlist-form input.wpcf7-submit{\n appearance:none; display:inline-flex; align-items:center; justify-content:center; gap:8px;\n background:var(--brand); color:#fff; border:0; border-radius:12px; padding:9px 12px;\n font-weight:700; cursor:pointer; box-shadow:var(--shadow)\n }\n .essnetz-help .waitlist-form input.wpcf7-submit:hover{ background:var(--brand-hover) }\n .essnetz-help .waitlist-form .wpcf7-response-output{\n margin:8px 0 0; border-radius:10px; border:1px solid var(--line);\n }\n\n \/* Steps (numbers only; no vertical line\/dots) *\/\n .essnetz-help .timeline{ padding-left:0; margin-top:8px }\n .essnetz-help ol.timeline{ list-style:none; padding-left:0; margin-left:0; counter-reset:step; }\n .essnetz-help .tl-item{ counter-increment:step; background:var(--card); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow); padding:14px; margin:0 0 12px }\n .essnetz-help .tl-title{ font-weight:700; display:flex; align-items:center; gap:8px; line-height:1.25 }\n .essnetz-help .tl-title::before{ content:counter(step) \".\"; font-weight:800; color:var(--brand); font-size:1.1em }\n .essnetz-help .tl-meta{ color:var(--muted); font-size:14px; margin-top:4px }\n .essnetz-help .pill{ display:inline-flex; align-items:center; justify-content:center; height:28px; padding:0 10px; min-width:120px; text-align:center; border:1px solid var(--line); border-radius:999px; background:#fff; font-size:12px; font-weight:600; color:#374151 }\n .essnetz-help .actions{ display:flex; gap:8px; flex-wrap:wrap; margin-top:10px }\n\n \/* Accordion groups *\/\n .essnetz-help .group{ margin:18px 0 }\n .essnetz-help .group h2{ display:flex; align-items:center; gap:10px }\n .essnetz-help .dot{ width:9px; height:9px; border-radius:50%; background:#94a3b8; border:1px solid #cbd5e1 }\n .essnetz-help .accordion{ display:grid; gap:10px }\n .essnetz-help details{ background:var(--card); border:1px solid var(--line); border-radius:14px; box-shadow:var(--shadow); padding:12px }\n .essnetz-help summary{ cursor:pointer; font-weight:700; list-style:none; display:flex; gap:10px; align-items:center }\n .essnetz-help summary::-webkit-details-marker{ display:none }\n .essnetz-help summary::after{ content:\"+\"; margin-left:auto; color:#64748b; font-weight:800 }\n .essnetz-help details[open] summary::after{ content:\"\u2013\" }\n .essnetz-help .answer{ margin-top:8px; color:var(--muted) }\n\n \/* Contact card + Contact Form 7 look (submit button already black) *\/\n .essnetz-help .contact-card{ background:var(--card); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow); padding:16px }\n .essnetz-help .contact-card .wpcf7 form p{ margin:0 0 10px }\n .essnetz-help .contact-card input[type=\"text\"],\n .essnetz-help .contact-card input[type=\"email\"],\n .essnetz-help .contact-card input[type=\"tel\"],\n .essnetz-help .contact-card select,\n .essnetz-help .contact-card textarea{\n width:100%; border:1px solid var(--line); border-radius:12px; padding:10px 12px; font-size:14px; background:#fff;\n }\n .essnetz-help .contact-card textarea{ min-height:120px; resize:vertical }\n .essnetz-help .contact-card input.wpcf7-submit{\n appearance:none; background:var(--brand); color:#fff; border:0; border-radius:12px; padding:10px 14px; font-weight:700; cursor:pointer; box-shadow:var(--shadow)\n }\n .essnetz-help .contact-card input.wpcf7-submit:hover{ background:var(--brand-hover) }\n .essnetz-help .contact-card .wpcf7-spinner{ margin-left:8px }\n .essnetz-help .contact-card .wpcf7-response-output{ margin:10px 0 0; border-radius:10px; border:1px solid var(--line); }\n\n \/* === ACTION BUTTONS: match the black Submit button === *\/\n .essnetz-help a.btn,\n .essnetz-help a.btn:link,\n .essnetz-help a.btn:visited{\n display:inline-flex !important;\n align-items:center;\n justify-content:center;\n gap:8px;\n padding:12px 18px !important;\n background:var(--brand) !important; \/* #111827 *\/\n color:#fff !important;\n border:0 !important;\n border-radius:12px !important;\n text-decoration:none !important;\n font-weight:700 !important;\n line-height:1;\n box-shadow:var(--shadow) !important;\n }\n .essnetz-help a.btn:hover{\n background:var(--brand-hover) !important; \/* #0b1220 *\/\n text-decoration:none !important;\n }\n .essnetz-help a.btn:focus-visible{\n outline:none;\n box-shadow:0 0 0 6px var(--ring), var(--shadow) !important;\n }\n\n \/* Utilities *\/\n .essnetz-help .sr-only{ position:absolute; width:1px; height:1px; padding:0; margin:-1px; overflow:hidden; clip:rect(0,0,0,0); white-space:nowrap; border:0; }\n .essnetz-help section[id]{ scroll-margin-top:16px; }\n\n \/* Responsive polish *\/\n @media (max-width:720px){\n .essnetz-help .waitlist-form.wpcf7 form{ flex-direction:column; align-items:stretch }\n .essnetz-help .actions .btn{ width:100% }\n .essnetz-help nav.local{ position:static }\n }\n<\/style>\n<\/head>\n<body>\n <div class=\"essnetz-help\">\n <nav class=\"local\" aria-label=\"On this page\">\n <h3>On this page<\/h3>\n <ul>\n <li><a href=\"#contact\">Contact<\/a><\/li>\n <li><a href=\"#how\">How it works<\/a><\/li>\n <li><a href=\"#start\">Getting started<\/a><\/li>\n <li><a href=\"#plans\">Plans & pricing<\/a><\/li>\n <li><a href=\"#delivery\">Delivery<\/a><\/li>\n <li><a href=\"#menu\">Menu & dietary<\/a><\/li>\n <li><a href=\"#ordering\">Ordering & planner<\/a><\/li>\n <li><a href=\"#payments\">Payments & legal<\/a><\/li>\n <li><a href=\"#packaging\">Packaging<\/a><\/li>\n <li><a href=\"#account\">Account & notifications<\/a><\/li>\n <li><a href=\"#support\">Business & support<\/a><\/li>\n <li><a href=\"#troubleshoot\">Troubleshooting<\/a><\/li>\n <\/ul>\n <\/nav>\n\n <main>\n <header class=\"page-head\">\n <h1>Contact & FAQ<\/h1>\n <p class=\"lead\">Didn\u2019t find your answer? Message us \u2014 or browse the FAQs below.<\/p>\n <\/header>\n\n \n <section id=\"contact\" class=\"group\" aria-labelledby=\"contact-h2\">\n <h2 id=\"contact-h2\"><i class=\"dot\"><\/i> Contact<\/h2>\n <div class=\"contact-card\">\n \n \n \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1005-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1005\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/home\/wp-json\/wp\/v2\/pages\/1139#wpcf7-f1005-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1005\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1005-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n \n <\/div>\n <\/section>\n\n \n <section id=\"how\" class=\"group\" aria-labelledby=\"how-h2\">\n <h2 id=\"how-h2\"><i class=\"dot\"><\/i> How it works<\/h2>\n\n <div class=\"banner\" id=\"delivery-area-b\">\n <div class=\"row\">\n <div>\n <strong>Current delivery area:<\/strong> 56218 & 56220. Outside these postcodes? Join the waiting list.\n \n \n \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5069-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5069\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/home\/wp-json\/wp\/v2\/pages\/1139#wpcf7-f5069-o2\" method=\"post\" class=\"wpcf7-form init waitlist-form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5069\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5069-o2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label> Your email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n <ol class=\"timeline\" aria-label=\"Steps timeline\">\n\t\t\t\t\t <li class=\"tl-item\">\n <div class=\"tl-title\">Create your account <\/div>\n <div class=\"tl-meta\">Register during checkout if you haven\u2019t already.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/home\/login\/\">Create Account<\/a><\/div>\n <\/li>\n <li class=\"tl-item\">\n <div class=\"tl-title\">Choose your plan<\/div>\n <div class=\"tl-meta\">Go to <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> and open the <em>Essnetz Meal Pack<\/em>.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/home\/subscription\/\">View Plans<\/a><\/div>\n <\/li>\n <li class=\"tl-item\">\n <div class=\"tl-title\">Subscribe & buy<\/div>\n <div class=\"tl-meta\">On the product page, tap <strong>Buy now<\/strong> to go to checkout.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/products\/essnetz-meal-pack\/\">Open product<\/a><\/div>\n <\/li>\n\n <li class=\"tl-item\">\n <div class=\"tl-title\">Plan your meals<\/div>\n <div class=\"tl-meta\">From your account, open <a href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Meal Planner<\/a> and select meals for your days.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Open Meal Planner<\/a><\/div>\n <\/li>\n <li class=\"tl-item\">\n <div class=\"tl-title\">Enjoy!<\/div>\n <div class=\"tl-meta\">We cook & deliver. You heat, eat, and relax.<\/div>\n <\/li>\n <\/ol>\n <\/section>\n\n \n <section id=\"start\" class=\"group\" aria-labelledby=\"start-h2\">\n <h2 id=\"start-h2\"><i class=\"dot\"><\/i> Getting started<\/h2>\n <div class=\"accordion\">\n <details><summary>What is Essnetz?<\/summary><div class=\"answer\">Essnetz is a subscription-based meal service delivering freshly prepared meals on the days you choose\u2014home or office.<\/div><\/details>\n <details><summary>How do I subscribe?<\/summary><div class=\"answer\">Go to <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> \u2192 pick a plan \u2192 click <em>Subscribe<\/em>\/<em>Try now<\/em> \u2192 create an account at checkout \u2192 complete payment. Then use the <a href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Meal Planner<\/a> to pick meals for your preferred days.<\/div><\/details>\n <details><summary>Do I need an account?<\/summary><div class=\"answer\">Yes\u2014an account is required to check out and to access the Meal Planner.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"plans\" class=\"group\" aria-labelledby=\"plans-h2\">\n <h2 id=\"plans-h2\"><i class=\"dot\"><\/i> Plans & pricing<\/h2>\n <div class=\"accordion\">\n <details><summary>What plans do you offer?<\/summary><div class=\"answer\">EssStarter (trial), EssLite (8 meals), EssBalance (12 meals), EssPro (16 meals), and EssFlexi (custom). See the <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> page for current pricing.<\/div><\/details>\n <details><summary>Is there a trial?<\/summary><div class=\"answer\">Yes\u2014EssStarter is a limited-time one-time trial with free delivery.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"delivery\" class=\"group\" aria-labelledby=\"delivery-h2\">\n <h2 id=\"delivery-h2\"><i class=\"dot\"><\/i> Delivery area & timing<\/h2>\n <div class=\"accordion\">\n <details><summary>Where do you deliver?<\/summary><div class=\"answer\">We currently deliver in <strong>56218<\/strong> and <strong>56220<\/strong>. Outside these areas? Join the waiting list from the <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> page.<\/div><\/details>\n <details><summary>When will my meals arrive?<\/summary><div class=\"answer\">Your plan includes a fixed delivery window\u2014shown during onboarding and in your confirmation emails.<\/div><\/details>\n <details><summary>Can I choose delivery days?<\/summary><div class=\"answer\">Yes\u2014use the <a href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Meal Planner<\/a> to pick your days.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"menu\" class=\"group\" aria-labelledby=\"menu-h2\">\n <h2 id=\"menu-h2\"><i class=\"dot\"><\/i> Menu, ingredients & dietary<\/h2>\n <div class=\"accordion\">\n <details><summary>Do you show allergens?<\/summary><div class=\"answer\">Yes\u2014each dish lists allergens on the Menu and in the Meal Planner.<\/div><\/details>\n <details><summary>Do you offer vegetarian options?<\/summary><div class=\"answer\">Yes\u2014look for vegetarian dishes on the Menu and select them in the Meal Planner.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"ordering\" class=\"group\" aria-labelledby=\"ordering-h2\">\n <h2 id=\"ordering-h2\"><i class=\"dot\"><\/i> Ordering, checkout & planner<\/h2>\n <div class=\"accordion\">\n <details><summary>Why can\u2019t I access the Meal Planner?<\/summary><div class=\"answer\">You must be logged in and have an active subscription.<\/div><\/details>\n <details><summary>Can I change meals after I schedule them?<\/summary><div class=\"answer\">Yes\u2014until the cut-off time mentioned in your account emails. After that, contact support and we\u2019ll try to help.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"payments\" class=\"group\" aria-labelledby=\"payments-h2\">\n <h2 id=\"payments-h2\"><i class=\"dot\"><\/i> Payments & legal<\/h2>\n <div class=\"accordion\">\n <details><summary>Which payment methods are accepted?<\/summary><div class=\"answer\">Payment is processed at checkout after login\/registration.<\/div><\/details>\n <details><summary>How do refunds or cancellations work?<\/summary><div class=\"answer\">They follow our <a href=\"https:\/\/essnetz.com\/home\/terms-and-conditions\/\">Terms & Conditions<\/a> and <a href=\"https:\/\/essnetz.com\/home\/withdrawal-policy\/\">Withdrawal Policy<\/a>.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"packaging\" class=\"group\" aria-labelledby=\"packaging-h2\">\n <h2 id=\"packaging-h2\"><i class=\"dot\"><\/i> Packaging & sustainability<\/h2>\n <div class=\"accordion\">\n <details><summary>Is your packaging recyclable?<\/summary><div class=\"answer\">We aim for responsible packaging. Check symbols on the container and dispose accordingly.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"account\" class=\"group\" aria-labelledby=\"account-h2\">\n <h2 id=\"account-h2\"><i class=\"dot\"><\/i> Account & notifications<\/h2>\n <div class=\"accordion\">\n <details><summary>How do I reset my password?<\/summary><div class=\"answer\">Use \u201cForgot your password?\u201d on the login page.<\/div><\/details>\n <details><summary>How will you notify me about deliveries?<\/summary><div class=\"answer\">We\u2019ll email your delivery window and updates. Outside our area? Join the waiting list on the Subscription page.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"support\" class=\"group\" aria-labelledby=\"support-h2\">\n <h2 id=\"support-h2\"><i class=\"dot\"><\/i> Business info & support<\/h2>\n <div class=\"accordion\">\n <details><summary>Who operates Essnetz?<\/summary><div class=\"answer\">EssNetz GmbH, Koblenzer Stra\u00dfe 85, 56218 M\u00fclheim-K\u00e4rlich, Germany.<\/div><\/details>\n <details><summary>How can I contact you?<\/summary><div class=\"answer\">Use the form above, the <a href=\"#contact\">Contact section<\/a>, or email <a href=\"mailto:info@essnetz.de\">info@essnetz.de<\/a>.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"troubleshoot\" class=\"group\" aria-labelledby=\"troubleshoot-h2\">\n <h2 id=\"troubleshoot-h2\"><i class=\"dot\"><\/i> Troubleshooting<\/h2>\n <div class=\"accordion\">\n <details><summary>I\u2019m outside 56218 & 56220\u2014can I still get meals?<\/summary><div class=\"answer\">Not yet. Join the waiting list in the <a href=\"#contact\">Contact section<\/a> so we can notify you as we expand.<\/div><\/details>\n <details><summary>My plan shows a fixed delivery window\u2014can I change it?<\/summary><div class=\"answer\">We keep a consistent window for reliability. If you need an exception, message support and we\u2019ll do our best.<\/div><\/details>\n <\/div>\n <\/section>\n <\/main>\n <\/div>\n<\/body>\n<\/html>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Essnetz \u2013 Contact & FAQ On this page Contact How it works Getting started Plans & pricing Delivery Menu & dietary Ordering & planner Payments & legal Packaging Account & notifications Business & support Troubleshooting Contact & FAQ Didn\u2019t find your answer? Message us \u2014 or browse the FAQs below. Contact Your Name (required) Your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","footnotes":""},"class_list":["post-1139","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages\/1139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/comments?post=1139"}],"version-history":[{"count":7,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages\/1139\/revisions"}],"predecessor-version":[{"id":5126,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages\/1139\/revisions\/5126"}],"wp:attachment":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/media?parent=1139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\n\n\n\n\n\nEssnetz \u2013 Contact & FAQ<\/title>\n<style>\n \/* Scoped variables + base so we don't fight your theme *\/\n .essnetz-help{\n --bg:#f8fafc; --card:#ffffff; --text:#0f172a; --muted:#475569; --line:#e5e7eb;\n --brand:#111827; --brand-hover:#0b1220; --radius:18px;\n --shadow:0 1px 1px rgba(0,0,0,.04), 0 12px 24px rgba(0,0,0,.06);\n --ring:rgba(17,24,39,.08); --accent:#cbd5e1;\n color:var(--text); background:var(--bg);\n max-width:1160px; margin-inline:auto; padding:28px 18px;\n display:grid; grid-template-columns:1fr; gap:18px;\n font:16px\/1.6 system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial;\n }\n @media (min-width:1100px){ .essnetz-help{ grid-template-columns:260px 1fr; } }\n .essnetz-help *{ box-sizing:border-box }\n .essnetz-help a{ color:var(--brand); text-decoration:none }\n .essnetz-help a:hover{ text-decoration:underline }\n\n \/* Local nav *\/\n .essnetz-help nav.local{ position:sticky; top:14px; align-self:start;\n background:var(--card); border:1px solid var(--line); border-radius:14px;\n box-shadow:var(--shadow); padding:12px }\n .essnetz-help nav.local h3{ margin:0 0 8px; font-size:14px; text-transform:uppercase; letter-spacing:.08em; color:#64748b }\n .essnetz-help nav.local ul{ list-style:none; margin:0; padding:0; display:grid; gap:6px }\n .essnetz-help nav.local a{ display:block; padding:8px 10px; border-radius:10px; color:#0f172a }\n .essnetz-help nav.local a:hover{ background:#eef2f7 }\n\n \/* Headings *\/\n .essnetz-help .page-head{ margin-bottom:6px }\n .essnetz-help h1{ font-size:clamp(28px,4vw,40px); letter-spacing:-.01em; margin:0 }\n .essnetz-help .lead{ color:var(--muted); margin:6px 0 0 }\n .essnetz-help h2{ font-size:clamp(22px,3vw,28px); margin:0 0 10px }\n\n \/* Delivery banner *\/\n .essnetz-help .banner{ background:var(--card); border:1px solid var(--line); border-radius:var(--radius);\n box-shadow:var(--shadow); padding:14px; margin:12px 0 }\n .essnetz-help .banner .row{ display:flex; gap:10px; align-items:flex-start }\n\n \/* CF7 waitlist in banner (inline on desktop; stacked on mobile) *\/\n .essnetz-help .waitlist-form.wpcf7 form{ margin-top:8px; display:flex; gap:8px; align-items:center; flex-wrap:wrap }\n .essnetz-help .waitlist-form.wpcf7 form p{ margin:0 } \/* CF7 wraps fields in <p> *\/\n .essnetz-help .waitlist-form .wpcf7-form-control:not(.wpcf7-submit){\n width:260px; max-width:100%;\n border:1px solid var(--line); border-radius:12px; padding:9px 12px; font-size:14px; background:#fff;\n box-shadow:0 0 0 0 var(--ring)\n }\n .essnetz-help .waitlist-form .wpcf7-form-control:not(.wpcf7-submit):focus{ outline:none; box-shadow:0 0 0 6px var(--ring) }\n .essnetz-help .waitlist-form input.wpcf7-submit{\n appearance:none; display:inline-flex; align-items:center; justify-content:center; gap:8px;\n background:var(--brand); color:#fff; border:0; border-radius:12px; padding:9px 12px;\n font-weight:700; cursor:pointer; box-shadow:var(--shadow)\n }\n .essnetz-help .waitlist-form input.wpcf7-submit:hover{ background:var(--brand-hover) }\n .essnetz-help .waitlist-form .wpcf7-response-output{\n margin:8px 0 0; border-radius:10px; border:1px solid var(--line);\n }\n\n \/* Steps (numbers only; no vertical line\/dots) *\/\n .essnetz-help .timeline{ padding-left:0; margin-top:8px }\n .essnetz-help ol.timeline{ list-style:none; padding-left:0; margin-left:0; counter-reset:step; }\n .essnetz-help .tl-item{ counter-increment:step; background:var(--card); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow); padding:14px; margin:0 0 12px }\n .essnetz-help .tl-title{ font-weight:700; display:flex; align-items:center; gap:8px; line-height:1.25 }\n .essnetz-help .tl-title::before{ content:counter(step) \".\"; font-weight:800; color:var(--brand); font-size:1.1em }\n .essnetz-help .tl-meta{ color:var(--muted); font-size:14px; margin-top:4px }\n .essnetz-help .pill{ display:inline-flex; align-items:center; justify-content:center; height:28px; padding:0 10px; min-width:120px; text-align:center; border:1px solid var(--line); border-radius:999px; background:#fff; font-size:12px; font-weight:600; color:#374151 }\n .essnetz-help .actions{ display:flex; gap:8px; flex-wrap:wrap; margin-top:10px }\n\n \/* Accordion groups *\/\n .essnetz-help .group{ margin:18px 0 }\n .essnetz-help .group h2{ display:flex; align-items:center; gap:10px }\n .essnetz-help .dot{ width:9px; height:9px; border-radius:50%; background:#94a3b8; border:1px solid #cbd5e1 }\n .essnetz-help .accordion{ display:grid; gap:10px }\n .essnetz-help details{ background:var(--card); border:1px solid var(--line); border-radius:14px; box-shadow:var(--shadow); padding:12px }\n .essnetz-help summary{ cursor:pointer; font-weight:700; list-style:none; display:flex; gap:10px; align-items:center }\n .essnetz-help summary::-webkit-details-marker{ display:none }\n .essnetz-help summary::after{ content:\"+\"; margin-left:auto; color:#64748b; font-weight:800 }\n .essnetz-help details[open] summary::after{ content:\"\u2013\" }\n .essnetz-help .answer{ margin-top:8px; color:var(--muted) }\n\n \/* Contact card + Contact Form 7 look (submit button already black) *\/\n .essnetz-help .contact-card{ background:var(--card); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow); padding:16px }\n .essnetz-help .contact-card .wpcf7 form p{ margin:0 0 10px }\n .essnetz-help .contact-card input[type=\"text\"],\n .essnetz-help .contact-card input[type=\"email\"],\n .essnetz-help .contact-card input[type=\"tel\"],\n .essnetz-help .contact-card select,\n .essnetz-help .contact-card textarea{\n width:100%; border:1px solid var(--line); border-radius:12px; padding:10px 12px; font-size:14px; background:#fff;\n }\n .essnetz-help .contact-card textarea{ min-height:120px; resize:vertical }\n .essnetz-help .contact-card input.wpcf7-submit{\n appearance:none; background:var(--brand); color:#fff; border:0; border-radius:12px; padding:10px 14px; font-weight:700; cursor:pointer; box-shadow:var(--shadow)\n }\n .essnetz-help .contact-card input.wpcf7-submit:hover{ background:var(--brand-hover) }\n .essnetz-help .contact-card .wpcf7-spinner{ margin-left:8px }\n .essnetz-help .contact-card .wpcf7-response-output{ margin:10px 0 0; border-radius:10px; border:1px solid var(--line); }\n\n \/* === ACTION BUTTONS: match the black Submit button === *\/\n .essnetz-help a.btn,\n .essnetz-help a.btn:link,\n .essnetz-help a.btn:visited{\n display:inline-flex !important;\n align-items:center;\n justify-content:center;\n gap:8px;\n padding:12px 18px !important;\n background:var(--brand) !important; \/* #111827 *\/\n color:#fff !important;\n border:0 !important;\n border-radius:12px !important;\n text-decoration:none !important;\n font-weight:700 !important;\n line-height:1;\n box-shadow:var(--shadow) !important;\n }\n .essnetz-help a.btn:hover{\n background:var(--brand-hover) !important; \/* #0b1220 *\/\n text-decoration:none !important;\n }\n .essnetz-help a.btn:focus-visible{\n outline:none;\n box-shadow:0 0 0 6px var(--ring), var(--shadow) !important;\n }\n\n \/* Utilities *\/\n .essnetz-help .sr-only{ position:absolute; width:1px; height:1px; padding:0; margin:-1px; overflow:hidden; clip:rect(0,0,0,0); white-space:nowrap; border:0; }\n .essnetz-help section[id]{ scroll-margin-top:16px; }\n\n \/* Responsive polish *\/\n @media (max-width:720px){\n .essnetz-help .waitlist-form.wpcf7 form{ flex-direction:column; align-items:stretch }\n .essnetz-help .actions .btn{ width:100% }\n .essnetz-help nav.local{ position:static }\n }\n<\/style>\n<\/head>\n<body>\n <div class=\"essnetz-help\">\n <nav class=\"local\" aria-label=\"On this page\">\n <h3>On this page<\/h3>\n <ul>\n <li><a href=\"#contact\">Contact<\/a><\/li>\n <li><a href=\"#how\">How it works<\/a><\/li>\n <li><a href=\"#start\">Getting started<\/a><\/li>\n <li><a href=\"#plans\">Plans & pricing<\/a><\/li>\n <li><a href=\"#delivery\">Delivery<\/a><\/li>\n <li><a href=\"#menu\">Menu & dietary<\/a><\/li>\n <li><a href=\"#ordering\">Ordering & planner<\/a><\/li>\n <li><a href=\"#payments\">Payments & legal<\/a><\/li>\n <li><a href=\"#packaging\">Packaging<\/a><\/li>\n <li><a href=\"#account\">Account & notifications<\/a><\/li>\n <li><a href=\"#support\">Business & support<\/a><\/li>\n <li><a href=\"#troubleshoot\">Troubleshooting<\/a><\/li>\n <\/ul>\n <\/nav>\n\n <main>\n <header class=\"page-head\">\n <h1>Contact & FAQ<\/h1>\n <p class=\"lead\">Didn\u2019t find your answer? Message us \u2014 or browse the FAQs below.<\/p>\n <\/header>\n\n \n <section id=\"contact\" class=\"group\" aria-labelledby=\"contact-h2\">\n <h2 id=\"contact-h2\"><i class=\"dot\"><\/i> Contact<\/h2>\n <div class=\"contact-card\">\n \n \n \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1005-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1005\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/home\/wp-json\/wp\/v2\/pages\/1139#wpcf7-f1005-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1005\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1005-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n \n <\/div>\n <\/section>\n\n \n <section id=\"how\" class=\"group\" aria-labelledby=\"how-h2\">\n <h2 id=\"how-h2\"><i class=\"dot\"><\/i> How it works<\/h2>\n\n <div class=\"banner\" id=\"delivery-area-b\">\n <div class=\"row\">\n <div>\n <strong>Current delivery area:<\/strong> 56218 & 56220. Outside these postcodes? Join the waiting list.\n \n \n \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5069-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5069\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/home\/wp-json\/wp\/v2\/pages\/1139#wpcf7-f5069-o2\" method=\"post\" class=\"wpcf7-form init waitlist-form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5069\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5069-o2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label> Your email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n\n <ol class=\"timeline\" aria-label=\"Steps timeline\">\n\t\t\t\t\t <li class=\"tl-item\">\n <div class=\"tl-title\">Create your account <\/div>\n <div class=\"tl-meta\">Register during checkout if you haven\u2019t already.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/home\/login\/\">Create Account<\/a><\/div>\n <\/li>\n <li class=\"tl-item\">\n <div class=\"tl-title\">Choose your plan<\/div>\n <div class=\"tl-meta\">Go to <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> and open the <em>Essnetz Meal Pack<\/em>.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/home\/subscription\/\">View Plans<\/a><\/div>\n <\/li>\n <li class=\"tl-item\">\n <div class=\"tl-title\">Subscribe & buy<\/div>\n <div class=\"tl-meta\">On the product page, tap <strong>Buy now<\/strong> to go to checkout.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/products\/essnetz-meal-pack\/\">Open product<\/a><\/div>\n <\/li>\n\n <li class=\"tl-item\">\n <div class=\"tl-title\">Plan your meals<\/div>\n <div class=\"tl-meta\">From your account, open <a href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Meal Planner<\/a> and select meals for your days.<\/div>\n <div class=\"actions\"><a class=\"btn\" href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Open Meal Planner<\/a><\/div>\n <\/li>\n <li class=\"tl-item\">\n <div class=\"tl-title\">Enjoy!<\/div>\n <div class=\"tl-meta\">We cook & deliver. You heat, eat, and relax.<\/div>\n <\/li>\n <\/ol>\n <\/section>\n\n \n <section id=\"start\" class=\"group\" aria-labelledby=\"start-h2\">\n <h2 id=\"start-h2\"><i class=\"dot\"><\/i> Getting started<\/h2>\n <div class=\"accordion\">\n <details><summary>What is Essnetz?<\/summary><div class=\"answer\">Essnetz is a subscription-based meal service delivering freshly prepared meals on the days you choose\u2014home or office.<\/div><\/details>\n <details><summary>How do I subscribe?<\/summary><div class=\"answer\">Go to <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> \u2192 pick a plan \u2192 click <em>Subscribe<\/em>\/<em>Try now<\/em> \u2192 create an account at checkout \u2192 complete payment. Then use the <a href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Meal Planner<\/a> to pick meals for your preferred days.<\/div><\/details>\n <details><summary>Do I need an account?<\/summary><div class=\"answer\">Yes\u2014an account is required to check out and to access the Meal Planner.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"plans\" class=\"group\" aria-labelledby=\"plans-h2\">\n <h2 id=\"plans-h2\"><i class=\"dot\"><\/i> Plans & pricing<\/h2>\n <div class=\"accordion\">\n <details><summary>What plans do you offer?<\/summary><div class=\"answer\">EssStarter (trial), EssLite (8 meals), EssBalance (12 meals), EssPro (16 meals), and EssFlexi (custom). See the <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> page for current pricing.<\/div><\/details>\n <details><summary>Is there a trial?<\/summary><div class=\"answer\">Yes\u2014EssStarter is a limited-time one-time trial with free delivery.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"delivery\" class=\"group\" aria-labelledby=\"delivery-h2\">\n <h2 id=\"delivery-h2\"><i class=\"dot\"><\/i> Delivery area & timing<\/h2>\n <div class=\"accordion\">\n <details><summary>Where do you deliver?<\/summary><div class=\"answer\">We currently deliver in <strong>56218<\/strong> and <strong>56220<\/strong>. Outside these areas? Join the waiting list from the <a href=\"https:\/\/essnetz.com\/home\/subscription\/\">Subscription<\/a> page.<\/div><\/details>\n <details><summary>When will my meals arrive?<\/summary><div class=\"answer\">Your plan includes a fixed delivery window\u2014shown during onboarding and in your confirmation emails.<\/div><\/details>\n <details><summary>Can I choose delivery days?<\/summary><div class=\"answer\">Yes\u2014use the <a href=\"https:\/\/essnetz.com\/home\/mealplanner\/\">Meal Planner<\/a> to pick your days.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"menu\" class=\"group\" aria-labelledby=\"menu-h2\">\n <h2 id=\"menu-h2\"><i class=\"dot\"><\/i> Menu, ingredients & dietary<\/h2>\n <div class=\"accordion\">\n <details><summary>Do you show allergens?<\/summary><div class=\"answer\">Yes\u2014each dish lists allergens on the Menu and in the Meal Planner.<\/div><\/details>\n <details><summary>Do you offer vegetarian options?<\/summary><div class=\"answer\">Yes\u2014look for vegetarian dishes on the Menu and select them in the Meal Planner.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"ordering\" class=\"group\" aria-labelledby=\"ordering-h2\">\n <h2 id=\"ordering-h2\"><i class=\"dot\"><\/i> Ordering, checkout & planner<\/h2>\n <div class=\"accordion\">\n <details><summary>Why can\u2019t I access the Meal Planner?<\/summary><div class=\"answer\">You must be logged in and have an active subscription.<\/div><\/details>\n <details><summary>Can I change meals after I schedule them?<\/summary><div class=\"answer\">Yes\u2014until the cut-off time mentioned in your account emails. After that, contact support and we\u2019ll try to help.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"payments\" class=\"group\" aria-labelledby=\"payments-h2\">\n <h2 id=\"payments-h2\"><i class=\"dot\"><\/i> Payments & legal<\/h2>\n <div class=\"accordion\">\n <details><summary>Which payment methods are accepted?<\/summary><div class=\"answer\">Payment is processed at checkout after login\/registration.<\/div><\/details>\n <details><summary>How do refunds or cancellations work?<\/summary><div class=\"answer\">They follow our <a href=\"https:\/\/essnetz.com\/home\/terms-and-conditions\/\">Terms & Conditions<\/a> and <a href=\"https:\/\/essnetz.com\/home\/withdrawal-policy\/\">Withdrawal Policy<\/a>.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"packaging\" class=\"group\" aria-labelledby=\"packaging-h2\">\n <h2 id=\"packaging-h2\"><i class=\"dot\"><\/i> Packaging & sustainability<\/h2>\n <div class=\"accordion\">\n <details><summary>Is your packaging recyclable?<\/summary><div class=\"answer\">We aim for responsible packaging. Check symbols on the container and dispose accordingly.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"account\" class=\"group\" aria-labelledby=\"account-h2\">\n <h2 id=\"account-h2\"><i class=\"dot\"><\/i> Account & notifications<\/h2>\n <div class=\"accordion\">\n <details><summary>How do I reset my password?<\/summary><div class=\"answer\">Use \u201cForgot your password?\u201d on the login page.<\/div><\/details>\n <details><summary>How will you notify me about deliveries?<\/summary><div class=\"answer\">We\u2019ll email your delivery window and updates. Outside our area? Join the waiting list on the Subscription page.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"support\" class=\"group\" aria-labelledby=\"support-h2\">\n <h2 id=\"support-h2\"><i class=\"dot\"><\/i> Business info & support<\/h2>\n <div class=\"accordion\">\n <details><summary>Who operates Essnetz?<\/summary><div class=\"answer\">EssNetz GmbH, Koblenzer Stra\u00dfe 85, 56218 M\u00fclheim-K\u00e4rlich, Germany.<\/div><\/details>\n <details><summary>How can I contact you?<\/summary><div class=\"answer\">Use the form above, the <a href=\"#contact\">Contact section<\/a>, or email <a href=\"mailto:info@essnetz.de\">info@essnetz.de<\/a>.<\/div><\/details>\n <\/div>\n <\/section>\n\n <section id=\"troubleshoot\" class=\"group\" aria-labelledby=\"troubleshoot-h2\">\n <h2 id=\"troubleshoot-h2\"><i class=\"dot\"><\/i> Troubleshooting<\/h2>\n <div class=\"accordion\">\n <details><summary>I\u2019m outside 56218 & 56220\u2014can I still get meals?<\/summary><div class=\"answer\">Not yet. Join the waiting list in the <a href=\"#contact\">Contact section<\/a> so we can notify you as we expand.<\/div><\/details>\n <details><summary>My plan shows a fixed delivery window\u2014can I change it?<\/summary><div class=\"answer\">We keep a consistent window for reliability. If you need an exception, message support and we\u2019ll do our best.<\/div><\/details>\n <\/div>\n <\/section>\n <\/main>\n <\/div>\n<\/body>\n<\/html>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Essnetz \u2013 Contact & FAQ On this page Contact How it works Getting started Plans & pricing Delivery Menu & dietary Ordering & planner Payments & legal Packaging Account & notifications Business & support Troubleshooting Contact & FAQ Didn\u2019t find your answer? Message us \u2014 or browse the FAQs below. Contact Your Name (required) Your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","footnotes":""},"class_list":["post-1139","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages\/1139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/comments?post=1139"}],"version-history":[{"count":7,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages\/1139\/revisions"}],"predecessor-version":[{"id":5126,"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/pages\/1139\/revisions\/5126"}],"wp:attachment":[{"href":"https:\/\/essnetz.com\/home\/wp-json\/wp\/v2\/media?parent=1139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}